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Transaction Disputes - viva.com debit card holder

What is a dispute?
I have made a purchase with my Viva.com card but I have not received the product/ service. What should I do?
I have been charged a subscription which I have canceled. What should I do?
I do not recognise a charge in my card. What should I do?
During a cash withdrawal, the amount was not dispensed. What should I do?
I want a refund for a purchase I made. What should I do?
I have not received the refund I expect from the merchant. What should I do?
How do I request a transaction dispute?

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Transaction Disputes - viva.com debit card holder

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Transaction Disputes - viva.com debit card holder

I want a refund for a purchase I made. What should I do?

If you would like to cancel a transaction or request a refund for a product or service you purchased, we recommend that you first contact the business…

1 min readUpdated Sep 22, 2026

I have not received the refund I expect from the merchant. What should I do?

If you have returned a product and have not received your refund, contact the merchant in writing to check the status of the refund.

1 min readUpdated Sep 22, 2026

How do I request a transaction dispute?

If you would like to dispute a transaction, please contact one of our representatives and provide the information below to help us review your request.

1 min readUpdated Sep 22, 2026

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