How do I connect the card terminal to my account?

After you have completed the setup of your physical store, open your card terminal and select Activate with device code.

You can then connect the terminal to your Viva.com account using a desktop or mobile browser, or through the Viva.com app.

#Connect your terminal using a browser

You can follow these steps from either a desktop or mobile browser:

1. Log in to your Viva.com account.

2. Go to Sales → Physical Payments → Card Terminals.

3. Select New Card Terminal.

4. Enter the activation code shown on your card terminal.

5. Select Next.

6. Your card terminal is activated.

#Connect your terminal using the Viva.com app

1. Open the Viva.com app.

2. Select Preferences → Activate a Viva.com POS.

3. Enter the activation code shown on your card terminal.

4. Select Next.

5. Your card terminal is activated.

#How can I find my card terminals?

To view the card terminals connected to your account:

1. Log in to your Viva.com Business Account using a browser.

2. Go to Sales → Physical Payments → Card Terminals.

The Viva.com Terminal application uses the SoftPos type. Each time the Viva.com Terminal application is activated on a mobile device, a new entry labeled SoftPos is created.

#How can I disable a terminal on my account?

You can change the status of a card terminal from Active to Inactive in your Viva.com Business Account.

1. Log in to your Viva.com Business Account.

2. Go to Sales → Physical Payments → Card Terminals.

3. Find the terminal you want to disable.

4. In the Operation column, change the terminal status from Active Terminal to Inactive Card Terminals.

#If your terminal has been replaced due to failure

If a terminal is replaced due to failure, we will deactivate it within a few days. Once it has been deactivated, it will no longer appear under Sales → Physical Payments → Terminals.

#Can I delete a terminal from my account?

This depends on the type of terminal:

• A device with the Viva.com Terminal app installed can be deleted from your account.

• A physical POS terminal cannot be deleted. It can only be set to Active or Inactive.

Still need help? Our team is here to support you. Please contact us via the Chat with us option in your Viva.com account.