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viva.com Terminal app

Viva.com Terminal POS - The Ideal Choice for Modern and Secure Transactions

General Overview

Setup and Activation Guide

Functionalities

Card Terminal Troubleshooting

What dimensions should my card terminal thermal paper have?
For how long can I lease my card terminal?
I've been robbed/lost my card terminal. What am I supposed to do?
Sample Receipts
Discontinuation of POS with Monthly Payment
Order Cancellation
Terminal Replacement Due to Malfunction
POS Terminal Transfer
Sale Transaction Reversal
Card Reading Peripheral devices – what is (and isn’t) supported by Viva.com Terminal App

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General Info

What dimensions should my card terminal thermal paper have?

The dimensions that the thermal paper needs to be in, or alternatively, the thermal printing tape, vary depending on the model of the card terminal.\ \…

1 min readUpdated Sep 22, 2026

For how long can I lease my card terminal?

The minimum lease period for the card terminal and its equipment is 24 months. (Conditions for the disposal of POS equipment)

1 min readUpdated Sep 22, 2026

I've been robbed/lost my card terminal. What am I supposed to do?

In the unlikely event of theft or loss of your card terminal, you should reach out to one of our representatives.

1 min readUpdated Sep 22, 2026

Sample Receipts

The article outlines relevant information and examples of each type of receipt available through the Viva.com Terminal App. Readers will learn how to interpret…

5 min readUpdated Sep 22, 2026

Discontinuation of POS with Monthly Payment

If you wish to return the POS terminal that has been allocated to you with a monthly payment and stop the corresponding charges, you will need to submit your…

1 min readUpdated Sep 22, 2026

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