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Order Cancellation
You can cancel your order at any time before it is shipped. Please note that you can check the status of your order in your email to see if it has been…
2 min read
Updated Sep 22, 2026
Terminal Replacement Due to Malfunction
Many times, it takes some time until you send the device, have it inspected, and repaired.
1 min read
Updated Sep 22, 2026
POS Terminal Transfer
The transfer of a POS terminal from one business to another is only possible under specific conditions, depending on whether the terminal is purchased or…
2 min read
Updated Sep 22, 2026
Sale Transaction Reversal
A transaction reversal occurs when a sale accepted by a merchant via their terminal or mobile phone (Tap on the Phone) is initially approved, but the…
1 min read
Updated Sep 22, 2026
Card Reading Peripheral devices – what is (and isn’t) supported by Viva.com Terminal App
You can see, on the table below, what is (and isn’t) supported by Viva.com Terminal App:
1 min read
Updated Sep 22, 2026
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