PIN Protect

In this article, you will find all the necessary info you need to activate the PIN protect feature in your Viva.com powered by Google Play card terminal and/or mobile phone tablets 'Viva.com terminal'.
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The pin protect feature, once enabled, limits employees from performing certain actions.

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#➥ What features can be PIN-protected?

• Settings: If enabled, the user will need to enter the PIN to access the Settings.

• Transactions: If enabled, the user will need to enter the PIN to access the Transactions page.

• Preauthorization (Preauth): If enabled, selecting the preauthorization button on the main screen will be PIN protected.

• Refunds: If enabled, access to and approval of refunds will be PIN protected.

• Capture Preauthorization (Capture Preauth): If enabled, executing a preauthorized transaction will be PIN protected.

• MOTO (Mail Order/Telephone Order): If enabled, access to the Virtual Terminal will be PIN protected.

#➥ Additional Protection Options:

• Disable Manual Amount Entry: If enabled, users cannot manually enter amounts on the POS screen. Payments can only be initiated from a third-party application or via API.

• Require Card for Refunds: If enabled, refunds cannot be processed without the presence of the card.

• Kiosk Mode: If enabled, kiosk mode will be activated. Kiosk mode can be used:

  • Standalone, without an integration.

  • With a Cloud Terminal API (REST API) integration.

  • It is not compatible with inter-app integrations.

  • It is not compatible with iOS devices.

#➥ Instructions for Setting Up PIN Protection

1. From the POS main screen, click “More” in the bottom-right corner.

2. Next, click “PIN protected Settings.»

3. On the following screen:

   • Toggle the switch at the top to “Enable PIN Protection.”

   • Select which features you want to protect with a PIN (refer to the available options listed above).

#➥ Changing or Setting a PIN

You can set or change your PIN at any time from the same section.

Note: The options “Information,” “Update,” and “Send Log Files” are not PIN protected, even if “Settings” is selected. This ensures all users can access these features at any time.