Trustly

Trustly provides the ability to make online payments directly from your bank account in a secure way. In addition to allowing for quick and easy payments, no sign-up or software installation is required.

Trustly is a licensed payment institution authorized and supervised by the Swedish Financial Supervisory Authority. It holds a European Payment Services Provider (PSP) license under the Payment Services Directive. A Trustly payment uses strong two-factor authentication.

#➡️ Key benefits of offering Trustly as a payment method are:

• Availability: 525 million consumers reached, 6.3 thousand connected banks

• Flexibility: There is no need for users to carry bank cards

• Easy to use: Customers experience a seamless and secure experience within a Trustly-hosted site

• Get started quickly: There is no need for the merchant to have an account with Trustly

#How it works

Steps:

1. At the checkout, the customer chooses Trustly as their preferred payment method.
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2. The customer is then redirected to a Trustly-hosted bank selector page:

   

3. Before proceeding with the payment, the consumer has the option to save their details for future purchases:

   

4. The consumer continues to the bank authentication page:

   

5. On the bank page, the consumer grants access to their bank before the payment is initiated:

   

6. They authenticate via SCA:

   

7. Access to the bank is confirmed and the consumer redirects back to Trustly:

   

8. On the Trustly page, the consumer continues with the payment:

   

9. They redirect to their bank where they see the payment details and confirm the payment:

   

10. They authorize the payment using SCA:

    

11. The payment is confirmed and the consumer is redirected to the merchant’s page:

    

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​➡️ Details

• Merchant's account: Merchants do not need to have an account with Trustly.

• Payment method type: Asynchronous - payments are not confirmed immediately, it may take up to 7 days to receive payment confirmation. You need to set up webhooks to get notified of asynchronous payments

• Refunds: Supports partial and full refunds

• Recurring payments: Not yet supported

• Pre-authorizations: Not yet supported

• 0% Cashback: Not supported

• MOTO: Not supported

• Cancellation: Supports cancellation

• Disputes: Supported

• DCC: Not supported

• Surcharge: Not supported

• Tipping: Not supported

• Installments: Not supported

• Tokenization: No

• Restricted MCC: Some Merchant Categories are not eligible to have Trustly activated

• Μerchant countries: Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, Poland, Portugal, Spain, Sweden & United Kingdom

• Customer countries: Austria, Czech Republic, Denmark, Finland, Germany, Netherlands, Poland, Portugal, Spain, Sweden & United Kingdom

• Pricing: Please refer to our pricing page from your country under the main navigation for more information.

• Settlement: Customer payments are deposited the next day into your business account for confirmed payments / successful transactions (i.e. have statusId = F)

• Cross-currency payments: Not yet supported

• Additional notes: The Email address and Customer Name fields within Smart Checkout are optional

#➡️ How to activate Trustly

This payment method is available upon positive review of your request. For more information, please contact your Viva sales representative. Alternatively, you can contact us directly via our live chat facility, by simply clicking on the Live Chat in your account.

#➡️ Restricted Merchant Categories (MCC)

#Mcc

5094 Precious Stones and Metals, Watches and Jewelry

5122 Drugs, Drug Proprietors, and Druggist’s Sundries

5499 Misc. Food Stores – Convenience Stores and Specialty Markets

5912 Drug Stores and Pharmacies

5962 Direct Marketing – Travel Related Arrangements Services

5966 Direct Marketing- Outbound Telemarketing Merchant

5967 Direct Marketing – Inbound Teleservices Merchant

5999 Miscellaneous and Specialty Retail Stores

7322 Debt collection

7996 Amusement Parks, Carnivals, Circuses, Fortune Tellers

9223 Bail and Bond Payments

#➡️ Get Support

If you would like to integrate with Viva, or if you have any queries about our products and solutions, please see our Contact & Support page to see how we can help!