Viva.com account registration process

#How to create a Viva.com account

To create a Viva.com account, provide your business details and complete the required registration and verification steps.

Important: If you received an invitation from a Viva.com representative or partner, such as a marketplace or ISV, use the registration link included in your invitation.

#Step 1: Start your registration

Go to the official Viva.com website and select Create Account.

You’ll be directed to the dedicated registration chat, where you’ll be asked to provide your details.

#Step 2: Provide your business information

Enter the requested information:

• Company name

• Business activity

• Phone number

• Email address

• Expected annual turnover

You’ll also be asked to select your primary area of interest:

1. E-commerce Solutions

2. In-Person Payments

3. Both

If you select E-commerce Solutions or Both, include your website, if applicable.

Finally, confirm your details and your role as the legal representative of the business.

#Step 3: Complete the required information checks

Viva.com automatically collects the required information from trusted sources.

If additional details are needed, Viva.com will contact you by email with instructions on how to provide them.

#Step 4: Complete identity verification

Identity verification is completed by video.

For more information, visit Remote Identity Verification.

#After completing the verification process

Your IBAN is created once the verification is completed.

Υou can also make a test transaction of up to 0.01 to see how the process works.

#Register your mobile phone as a trusted device

For additional security, we strongly recommend installing the Viva.com app and registering your mobile phone as a trusted device.

You can use your trusted device to confirm sensitive actions through push notifications, such as:

• Sending money

• Revealing card details

• Changing your password

Learn more about the Viva.com mobile app.

Changed your mobile phone? You may need to reset your trusted device. Learn more about changing your registered mobile number.

Still need help? Our team is here to support you. Please contact us via the Chat with us option in your Viva.com account.