Network problem - Ethernet

If the terminal is not connecting via Ethernet, follow these steps:

• Μaking sure that there is a router on site:

• Check Ethernet Ports:

  • Verify that the Ethernet cables are correctly connected to the appropriate ports

  • Connect the Ethernet cable to the upper left port of the device (LANS232B) and to LAN port 1, 2, or 3 on the router

  • Check if the LAN signal appears at the top of the terminal’s screen

#▹A80

If the LAN signal is not visible:

• Static IP:

  • Contact customer support for further checks

• DHCP:

  • Restart both the router and the terminal

  • If the issue persists, contact your provider to ensure there is an internet connection

#▹For S800 / Q30 Terminals:

If the LAN signal is not visible:

• Static IP:

  • Check the settings to ensure the IP, Mask, and Gateway fields are filled in

  • If not, fill them in and try to connect

  • If the connection does not proceed, restart the router and the terminal

  • If the problem remains, contact your internet provider to confirm the correct settings and functionality of the connection

• DHCP:

  • Try restarting the router and the terminal

  • If the issue persists, check in the settings to see if the terminal is receiving an IP address

  • If there is no IP address, contact your internet provider for more information

  • Attempt to connect to another network to check if the terminal recognizes the IP address

If, after the above, the problem persists, please contact one of our representatives for further verification stating the steps you have taken.