Printing Option is not Available - Ciontek Terminals

If you are experiencing printing issues with the Ciontek terminal, such as:

• The print option is not visible.

• The receipt does not print.

• The printing process starts but does not complete.

Follow these steps:

#➡️Update the Device

Check if the POS or Viva.com Terminal is updated to the latest version.

#➡️Confirm Application

Ensure you are opening the Viva.com Terminal application from the correct icon and not through a shortcut.

#➡️Check Thermal Paper

Verify that the thermal paper:

• Has the correct diameter (dimensions).

• Is properly placed in the slot.

#➡️Enable Receipt Printing

Confirm that the receipt printing option is active. Follow this path in the terminal menu:
More (bottom right icon) > Settings > Checkout Options > Receipts > Enable Receipts.

If the "Enable Receipts" option is active, check the "Advanced Settings" field for the "Print Test Receipt" option.

#➡️Reinstall the Application

If the "Receipts" and "Print Test Receipt" options are not visible, you will need to delete and re-download the Viva.com terminal application from the Google Play Store.

Note: By deleting the app, you will need to reconnect the terminal to your Viva.com Account.

If, after the above, the problem persists, please contact one of our representatives for further verification stating the steps you have taken.