Battery Issue - Battery Depletion

If your terminal is discharging very quickly, follow these steps:

1. Check Charging Time:

   • See how long it takes for the terminal to drop from a full charge to 20% battery.

2. What to Do:

   • If the discharge occurs in less than 5 hours, contact customer support for assistance.

#➤ Ciontek Terminals:

Since Ciontek terminals allow the installation of additional applications through the Google Play Store, battery consumption may increase if many applications are left open simultaneously.

Install the latest version of the Viva.com Terminal app and close any applications you do not need to use daily.

If, after the above, the problem persists, please contact one of our representatives for further verification stating the steps you have taken.