Power Issue - The Terminal Shuts Down During Printing

Updated September 22, 20261 min read

If your terminal shuts down while printing a receipt, follow the steps below to identify the problem:

Check if you are using the original charging cable:

Yes:
- A8900, A920, A910 (with USB cable): Try using a different cable or charger.
- S900, S800: Contact customer support.
No:
- S900, S800, A920, A910 (with USB cable): Try using the original cable or charger. If you don’t have it, contact customer support.

If, after the above, the problem persists, please contact one of our representatives for further verification stating the steps you have taken.