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Getting started

What is Viva.com?
Top Reasons to Choose Viva.com for Your Business
Viva.com vs. our competitors. What Sets Us Apart in Payment Services.

General Overview

Account Verification

Login to your account

Account Management

Account Settings

How do I manage beneficiaries in my Viva.com Account?
How do I change my password?
How do I create an additional business account?
Change your email address
How do I change my registered mobile number?
Update your business information
How can I change the business address of my Viva.com Account?
Change your account administrator
How to upgrade from a Viva.com Business Profile to a Viva.com Business Account
How can I delete a bank account from another bank linked to my Viva.com account?
How do I update my account after changing my identity document?
Change your subscription plan
Activate Unlimited Incoming Transfers
Manage employee users in your Viva.com business account
How can I create an additional wallet in my Viva.com Account?

Declarations and certificates

Account Closure and Inactivity

Viva.com mobile app

Additional Information

Sending and Receiving Funds

Accepting Payments

viva.com Terminal app

ISV / Marketplace

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Home
Getting started
Account Management
Account Settings

Topic

Account Settings

How do I update my account after changing my identity document?

If you have been issued a new identity card, renewed your passport, or renewed your driving licence, you'll need to update your identification details in your…

1 min readUpdated Sep 22, 2026

Change your subscription plan

You can upgrade, downgrade, or request a Custom Plan that best suits your business needs.

1 min readUpdated Sep 22, 2026

Activate Unlimited Incoming Transfers

Merchants who are assigned a new GB IBAN are not automatically enrolled in the Unlimited Incoming Transfers service.

1 min readUpdated Sep 22, 2026

Manage employee users in your Viva.com business account

User management allows you to control who can access your Viva.com business account and what each employee can do. You can create employee users, assign roles,…

4 min readUpdated Sep 22, 2026

How can I create an additional wallet in my Viva.com Account?

You can create multiple wallets in your Viva.com account to help organise the money you receive from your payments. For example, you may wish to use separate…

1 min readUpdated Sep 22, 2026

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