How to upgrade from a Viva.com Business Profile to a Viva.com Business Account

Upgrade your Business Profile to a Business Full Account to benefit from additional features, such as using a corporate debit card and gaining access to a Viva.com account. Additionally, upgrading to a Business Full Account is required in order to accept payments via IRIS to the registered IBAN. The upgrade is completed exclusively via browser by the profile administrator.

💡 Useful Information!

Only the profile administrator can request the upgrade.

#➡️What is the difference between a Viva.com Business Profile and a Viva.com Business Account?

Viva.com Business Profile:

• Does not have a Viva.com payment account

• Does not have business card issuing capability

Viva.com Business Account:

• Has card issuing capability

• Has an associated Viva.com payment account

#➡️Steps

You can request to upgrade via Self Care, under Settings > Products. Then select “Request now” for the Payment Account.

After you click on the “Request now” button, a pop-up appears where you must agree to the Terms and Conditions to proceed.

At this point, the system will check whether there is any additional data you have to submit and if so, you will be redirected to the Customer data update process.

If any KYC proofs are pending or any additional KYC Proofs are to be submitted (you will be redirected to the identification screen, and the verification status will show as Pending.

💡 Useful Information!

During this process, you will be able to accept payments as normal.

After the upgrade is completed by the system, then the status on the "Products" page becomes Active. You will also receive a success E-mail informing you.