Android Terminal Errors

#⇨Error 58 | NULL TRANSACTIONS

This specific error code means that there are no transactions on the terminal to print in the report.

If you encounter this error, you should:

1. Confirm that the transactions you are trying to print are within the current version of the system and after any upgrades.

2. Ensure that you are not trying to print the “Current Batch” after selecting “End Batch” because the current batch will be empty.

3. Double-check the date and time range you have selected for printing to confirm that there are transactions within that period.

#⇨Error 2079

If you see error 2079 on your Android terminal, follow these steps:

• Press and hold the power button and then on the grey screen, select "Reboot" twice.

• Restart the card terminal
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If the error message re-appears,

• Go to System - Reset - Settings Reset
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If the error message re-appears,

• Go to System - Reset - Full Reset – After the Full Reset you should follow the guide in the article How do I connect the card terminal to my account?

• If the error persists, you will need to contact customer support.

#⇨Error 2108

If you encounter error 2108, it indicates an issue with your account (e.g., pending verification of a document). In this case, check your email associated with your account for relevant updates. If you do not find the email with the update, please contact customer support.

#⇨Error Device Initialization Failed

If the message "Device initialization failed" appears on your Android terminal, then:

1. Check if the terminal is connected to your Viva.com Account.

2. Once you confirm the terminal's connection to the account, check if the terminal connects successfully to the network (depending on the model, whether it's Ethernet/Wi-Fi).

3. If the above checks are successful, proceed to update the system.

4. If the issue is not resolved, contact customer support.

#⇨Error Network Error Message

If the “Network Error” message appears on your terminal, follow the troubleshooting steps below.

These steps apply to A8900, A920 Pro, A920, A910, A77 and A50 terminals.

#Wi-Fi

If your terminal is connected to Wi-Fi:

1. Remove the Wi-Fi network your terminal is currently connected to.

2. Confirm that the Wi-Fi network uses the 2.4 GHz frequency.

3. Reconnect to the Wi-Fi network and enter your Wi-Fi password.

#Mobile data

If your terminal is using mobile data:

1. Open the Viva.com app.

2. From the left menu, go to System > Settings > Network Settings.

3. Select Mobile Network.

4. Check that the APN is set to VIVAPOS.

If the APN is not set to VIVAPOS, add it manually using the following settings:

1. In the network settings, make sure the following options are enabled:

   • Data roaming

   • Enhanced 4G/LTE mode

   • Use the desired APN (Access Point Name)

#A8900 terminals

If you are using an A8900 terminal, no further action is required to select a mobile network operator.

The A8900 does not provide an option to manually select a mobile network operator. The terminal selects the mobile network automatically.

#A920 Pro, A920, A910, A77 and A50 terminals

If you are using an A920 Pro, A920, A910, A77 or A50 terminal, continue with the following steps:

1. After enabling Data roaming, scroll down and select Network Operators.

2. Start a search for available mobile networks and select YES to confirm. The search takes about one minute.

3. Select a different 4G mobile network operator from the one currently in use.

4. The terminal will connect to the selected mobile network.

It is noted that per card terminal type, the path for choosing a network operator is different. More Specifically:

• For A77, A910 and A920 the path is:

  • System ➜ Settings ➜ Network Settings ➜ Mobile Network ➜ Mobile Network Settings ➜ Network Operator (Search Available Networks)

 

• For A50 and A920 PRO, the path is:

  • System ➜ Settings ➜ Network Settings ➜ Mobile Network ➜ Mobile Network Settings ➜ Advanced ➜ Network ➜ Automatically select network ➜ User must press the On/Off switch and then ΟΚ in the pop up message, in order to search for any available networks.

If, after the above, the problem persists, please contact one of our representatives for further verification stating the steps you have taken.