Prolin terminals Errors
⇨Error 983
Terminals can perform transactions normally despite the error.
You should not proceed with a RESET, as the terminals will become inoperable after this action. You do not need to take any action unless your terminal stops processing transactions. If you experience any additional issues (e.g. screen freezing, shutdowns, or printing errors), please contact with one of our representatives for further assistance and a thorough check.
⇨Error 984 / 982
If you see the error message "Error 984" (or "Error 982") on PROLIN terminals during software update, this indicates a weak connection to the Terminal Management System (TMS).
You can take the following actions:
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Restart your Router:
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If there are no other connected devices (like a call center, switch), or
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If it uses a static IP address.
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Restart your terminal.
The above 2 reboots/restarts, help delete possible errors which affect the card terminal's network connection.
If you are not using a static IP and are connecting via DHCP, try connecting the terminal to another Router. If the issue persists, you will need to contact a network technician or your Internet Service Provider (ISP) to find out why the IP address is disconnecting/not connecting.
Caution!
If there are other connected devices as mentioned above or if you are using a static IP address, you will need to consult a network technician to investigate why the disconnection occurs with the static IP settings.
⇨Error 985
In some cases, Prolin terminals S800 and S900 may show error 985. To resolve this issue, you need to restart the terminal and then proceed with a software update
If, after the above, the problem persists, please contact one of our representatives for further verification stating the steps you have taken.